Return Policy

Refund Policy
Last Updated: [Insert Date]

Thank you for shopping at our store. We aim to provide high-quality products and a reliable shopping experience.
If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

  1. Eligibility for Returns

  • Returns are accepted within 30 days of receiving the product.

  • Items must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Customized or clearance items are not eligible for return unless defective.

  1. Non-Returnable Items

  • Used products

  • Items without original packaging

  • Products damaged by improper use

  • Gift cards and promotional items

  1. Defective or Wrong Item
    If you receive a defective, damaged, or incorrect item, please contact us within 7 days with photos or videos of the issue.
    We will arrange a replacement or full refund at no extra cost.

  2. Return Process
    To initiate a return:

  3. Contact our customer support at 13823701885@163.com with your order number and issue details.

  4. Our team will review your request and provide a return authorization and return address.

  5. Ship the product back using a trackable shipping service.

  6. Once approved and inspected, your refund will be processed.

Please do not return items without authorization.

  1. Shipping Costs

  • For non-defective returns (change of mind, wrong purchase), customers are responsible for return shipping fees.

  • For defective or incorrect items, we cover the shipping cost.

  1. Refund Method
    Approved refunds will be issued to your original payment method (Shopify Payment, Stripe, Airwallex).
    Refund processing time:

  • Internal processing: 3–5 business days

  • Bank/card processing: 5–10 business days

  1. Order Cancellation
    You may cancel your order within 12 hours if it has not been shipped.
    Shipped orders cannot be canceled and must follow the return process.

  2. Late or Missing Refunds
    If you haven’t received your refund after the normal processing time:

  3. Check with your bank or card provider.

  4. Contact our support team at 13823701885@163.com for assistance.

  5. Contact Us
    If you have any questions regarding our Refund Policy, please reach out to:
    Email: 13823701885@163.com

Thank you for shopping with us!